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Shipping & Returns

Shipping Coverage

We ship worldwide from Ghana. Whether you're in Accra, Lagos, London, or Los Angeles — we'll get your order to you. All orders are shipped from our base in Ghana via trusted courier partners.

Processing Times

Orders are typically processed within 1–3 business days (Monday to Friday, excluding Ghanaian public holidays). During high-demand drop releases, processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Estimated Shipping Times

Ghana2 – 5 business days
West Africa5 – 10 business days
Rest of Africa7 – 14 business days
Europe & UK7 – 14 business days
United States & Canada7 – 14 business days
Rest of World10 – 21 business days

These are estimates and not guaranteed delivery dates. Delays may occur due to customs processing, local postal services, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the total weight of your order. There is no free shipping threshold — all orders incur a shipping fee. The exact cost will be displayed before you complete your purchase.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or brokerage fees imposed by your country's customs authority. These charges are the responsibility of the buyer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information on potential charges.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your package. If you have not received tracking information within 5 business days of your order confirmation, please contact us.

Return Policy

Due to the limited and exclusive nature of our drops, all sales are final. We do not offer refunds for change of mind, sizing errors, or buyer's remorse.

However, if your item arrives damaged, defective, or incorrect, we will work with you to make it right.

Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

  • You must contact us within 7 days of receiving your order
  • The item must be unworn, unused, and unwashed
  • All original tags and packaging must be intact
  • You must provide your order number and photos of the damage or defect

How to Start a Return

If your item qualifies for a return, please contact us with the following information:

  1. Your order number (found in your confirmation email)
  2. A description of the issue
  3. Clear photos showing the damage or defect

You can reach us through:

Our team will review your request and respond within 1–2 business days with instructions on how to proceed.

Exchanges

Exchanges are subject to stock availability. If the item you received is defective and you would like a different size or product, let us know and we will do our best to accommodate your request. If the desired item is out of stock, we may offer a store credit or alternative solution at our discretion.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items without original tags or packaging
  • Items that show signs of wear, washing, or alteration
  • Items purchased during a final-sale drop (clearly marked at time of purchase)
  • Items returned after the 7-day window

Refunds

If your return is approved, a refund will be processed to your original payment method within 5–10 business days. You will receive an email confirmation once the refund has been issued. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, CASA VICTORIA is not responsible for lost or stolen packages. If your package shows as delivered but you have not received it, please contact the shipping carrier directly with your tracking number. We will do our best to assist you, but we cannot guarantee replacements for confirmed deliveries.

Questions?

If you have any questions about shipping or returns, don't hesitate to reach out. We're here to help.

Last updated: July 2026