Legal

Privacy Policy

1. Introduction

CASA VICTORIA ("we," "us," or "our") operates the website casavictoriacb.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us when you:

  • Create an account or place an order
  • Subscribe to our newsletter or marketing communications
  • Contact us via WhatsApp, email, or our contact form
  • Participate in promotions or surveys

The types of information we collect include:

  • Personal identifiers: full name, email address, phone number
  • Shipping information: street address, city, region/state, postal code, country
  • Payment information: processed securely through Paystack. We do not store your card details on our servers.
  • Order history: products purchased, sizes, colors, and order dates

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Send order confirmations, tracking updates, and delivery notifications
  • Respond to your customer service inquiries and support requests
  • Send marketing communications about new drops, restocks, and promotions (only with your consent)
  • Improve our website, products, and services
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

4. Payment Processing

All payments are processed through Paystack, a secure third-party payment processor. Paystack handles your card details and payment information in compliance with PCI-DSS standards. We never have direct access to your full card number, CVV, or banking credentials. Paystack's own privacy policy governs how your payment data is handled.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

  • Payment processor: Paystack — to process transactions securely
  • Hosting provider: Supabase — for database and infrastructure
  • Shipping carriers: to deliver your orders and provide tracking information
  • Analytics: to understand how visitors interact with our website

These service providers are contractually obligated to keep your information confidential and use it only for the services we request.

6. Cookies & Tracking

We use cookies and similar tracking technologies to maintain your session, remember your cart contents, and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the website, such as keeping items in your shopping cart.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is retained for record-keeping and to comply with tax and legal requirements. You may request deletion of your account data at any time.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete personal information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time by clicking "unsubscribe" in any email
  • Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us through our contact page or via WhatsApp.

9. Security

We implement industry-standard security measures to protect your personal information, including encryption (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Last updated: July 2026